A capsule hotel is an innovative accommodation offering small sleeping spaces shaped like capsules or pods. This concept first emerged in Japan in 1979 and has since spread to various countries, including Indonesia. Capsule hotels have become popular for budget-conscious, backpackers, and business travelers who need a comfortable, practical, and affordable place to stay.
Despite their many advantages, managing a capsule hotel is not an easy task. With a high number of guests and fast turnover, hotel management must ensure smooth operations. This is where the role of hotel software becomes crucial.
Technology plays a vital role in optimizing the operations of capsule hotels. Hotel software like Anyaman can assist in various aspects of management, from reservations to facility maintenance. Below are some essential features of hotel software that significantly help in managing capsule hotels:
With many guests arriving and leaving, a quick check-in and check-out process is essential. Hotel software enables online reservations and self-check-in via kiosks or mobile apps, reducing queues at the front desk.
Hotel software helps staff manage capsule availability, guest allocation, and housekeeping. The system can also schedule cleaning tasks to ensure each capsule is ready for the next guest in a short time.
Capsule hotels are often listed on various Online Travel Agents (OTAs) like Agoda, Booking.com, and Traveloka. With hotel software that includes a Channel Manager feature, room rates and availability can be automatically updated across platforms, preventing overbooking.
Modern hotel software supports various payment methods, including credit cards, digital wallets, and bank transfers. With an integrated payment system, transactions become more secure and efficient.
Hotel software provides financial reports and operational data analysis that help management make strategic decisions. Data on occupancy rates, average room prices, and guest preferences can be used to improve profitability.
Guest reviews significantly impact the reputation of capsule hotels. Hotel software can help manage reviews from multiple platforms and provide insights to enhance service quality.
With a high guest turnover, facility maintenance is a major challenge. Hotel software like TEMAN helps manage repair requests, schedule routine maintenance, and monitor technician conditions in real time.
Many capsule hotels in Indonesia have adopted hotel software to improve operational efficiency. For instance, a capsule hotel in Jakarta reduced check-in time from 10 minutes to just 2 minutes using an automated system. Additionally, with the Channel Manager feature, they increased occupancy rates by 30% within the first six months.
Capsule hotels are a modern accommodation solution that is gaining popularity in major cities. However, without a proper management system, operations can become challenging. Therefore, the use of hotel software like Anyaman is crucial for improving efficiency, optimizing reservations, and ensuring a better guest experience. With a combination of technology and innovation, capsule hotels can continue to grow and provide optimal service for their customers.
Anyaman is a holding company that provides solutions for the hospitality, hotel, villa & service apartment industry in the fields of Hotel Management, Information Systems & Technology and Business Development, which was founded in early 2024, in order to respond to the rapid development of tourism in general and hospitality in particular in Indonesia today
